Terms & Conditions
Last updated: March 5, 2026
These Terms & Conditions constitute a binding legal agreement between you and Landmark Lens GmbH regarding your access to and use of Uvoca services. By creating an account, accessing, or using the services, you confirm that you have read, understood, and agreed to these terms and all incorporated policies.
Company Information
Uvoca
Landmark Lens GmbH
https://uvoca.com
contact@uvoca.com
Zurich, Switzerland
1. Acceptance of Terms
By creating an account, accessing the platform, or using any Uvoca service, you accept these Terms & Conditions in full. If you do not agree, you must not use the services. If you accept on behalf of a company or other legal entity, you represent and warrant that you are authorized to bind that entity.
2. Definitions and Contract Scope
In these terms, "Company," "we," "us," and "our" mean Landmark Lens GmbH operating the Uvoca product. "Customer," "you," and "your" mean the person or legal entity using the service. These terms govern all use of the platform, websites, APIs, communication flows, and related support services unless a separate signed agreement states otherwise.
3. Eligibility and Accounts
You must have legal capacity to enter into a binding contract and provide accurate, complete, and current registration information. You are responsible for safeguarding account credentials, managing user access permissions, and all activity performed through your account, including by employees, contractors, and agents.
4. Service Scope and Service Changes
Uvoca provides AI-powered communication and workflow automation features. Functionalities, quotas, channels, and service levels may vary by plan, integration, geography, and technical constraints. We may improve, modify, replace, or discontinue specific features where reasonably required for security, legal compliance, or product evolution.
5. Billing and Payments
Paid services are billed according to your selected plan and renewal cycle. You authorize us or our payment processors to charge applicable fees, taxes, and recurring subscription amounts. Late, failed, or disputed payments may result in restricted access or suspension until all outstanding amounts are settled.
6. Acceptable Use and Legal Compliance
You must not use the services for unlawful, abusive, fraudulent, deceptive, defamatory, discriminatory, or harmful purposes. You are solely responsible for ensuring that your call flows, scripts, recordings, and data processing comply with all applicable laws and regulations, including telecom, consumer protection, and data protection requirements in your operating jurisdictions.
7. Privacy Policy (Integrated by Reference)
Our Privacy Policy is incorporated into these Terms and forms an integral contractual part of your use of Uvoca. The full substantive privacy provisions are included directly in Section 15 below, and are also available at /privacy-policy.
8. Operating Policy (Integrated by Reference)
Our Operating Policy is incorporated into these Terms and forms an integral contractual part of your use of Uvoca. The full substantive operating provisions are included directly in Section 16 below, and are also available at /politica-functionare.
9. Intellectual Property and License
All platform software, models, workflows, branding, and related content are owned by us or our licensors and protected by applicable intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the services for your internal business purposes. No rights are granted beyond those expressly stated.
10. Confidentiality and Data Responsibility
Each party must protect non-public information received from the other party and use it only for performance under these Terms. You remain responsible for the legality, quality, and accuracy of the data and instructions you submit to the services, including obtaining all required notices and consents from end users where applicable.
11. Disclaimers and Limitation of Liability
Services are provided on an "as available" and "as is" basis to the maximum extent permitted by law. AI outputs may be probabilistic and require human review in sensitive contexts. To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, data, or opportunities.
12. Term, Suspension, and Termination
These terms remain effective while you use the services. We may suspend or terminate access for material breaches, legal risk, security incidents, non-payment, or misuse. You may stop using the services at any time, but accrued payment obligations and provisions intended to survive termination will remain in effect.
13. Changes to Terms
We may update these Terms from time to time to reflect product, legal, security, or operational changes. The updated version becomes effective upon publication unless otherwise required by law. Continued use after the effective date constitutes acceptance of the revised Terms.
14. Governing Law, Jurisdiction, and Contact
These Terms are governed by the substantive laws of Switzerland, without regard to conflict-of-law principles. Any disputes will be handled under the applicable legal framework in Switzerland, unless mandatory law requires otherwise. For legal or contractual matters, contact us at contact@uvoca.com.
15. Full Privacy Policy Provisions Included in These Terms
The parties agree that the following privacy provisions are fully included in these Terms: (a) We may collect account details, contact information, usage logs, communication metadata, and service configuration data needed to deliver features; (b) We process data to provide services, secure accounts, improve product performance, troubleshoot incidents, and satisfy legal obligations; (c) Depending on context, processing is based on contract performance, legitimate interests, legal obligations, or user consent; (d) Data is retained only as long as required for operational, contractual, legal, and security purposes, then deleted or anonymized; (e) We do not sell personal data and may share data only with infrastructure/service providers under contractual safeguards where necessary; (f) We apply access controls, encrypted transport channels, audit logging, and policy-based controls to reduce unauthorized access risks; (g) Data subjects may request access, correction, deletion, or restriction, and may object to specific processing where applicable under GDPR/FADP; (h) Privacy terms may be updated from time to time, and material changes are communicated through product notices or email.
16. Full Operating Policy Provisions Included in These Terms
The parties agree that the following operating provisions are fully included in these Terms: (a) Uvoca provides AI-assisted communication and workflow automation, with scope and limits defined per feature and plan; (b) We target high availability and may apply planned maintenance windows for upgrades, security patches, and stability; (c) Users must not submit unlawful, abusive, deceptive, or harmful content, and misuse may lead to access restrictions or suspension; (d) AI outputs support operations but must be validated by human review for legal, financial, medical, safety, or other high-impact decisions; (e) We monitor platform health, access anomalies, and service risks, and security incidents are triaged, mitigated, and documented under internal response procedures; (f) Policies, flows, and feature behavior may evolve due to product updates, legal requirements, or risk assessments, with significant changes communicated in advance when practical; (g) Operational issues or policy concerns can be escalated through support channels for review and follow-up.